Returns & Exchanges
At Bernal Cutlery, we want you to be fully satisfied with your professional-grade tools. If your purchase doesn't meet your expectations, we offer returns and exchanges on unused items in their original packaging within 30 days of delivery.
Initiate Your Request
Contact our customer service team via email with your order number and the reason for the return to receive a Return Merchandise Authorization (RMA) number.
Prepare the Package
Carefully pack the unused item in its original box, ensuring that all protective blade guards, certificates, and accessories are included to prevent damage during transit.
Ship the Item
Affix the provided shipping label or use a tracked carrier of your choice to send the package back to our San Francisco workshop for inspection.
Receive Refund or Credit
Once our experts verify the item's condition, we will process your refund to the original payment method or issue a store credit within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing