Frequently Asked Questions
Expert advice on professional cutlery and kitchen tools.
How should I maintain my high-carbon steel knives?
Carbon steel knives require immediate cleaning and drying after each use to prevent rust. We recommend applying a food-safe mineral oil or camellia oil if the blade will be stored for an extended period.
Do you offer professional sharpening services?
Yes, Bernal Cutlery provides expert hand-sharpening services using traditional Japanese whetstones. You can drop off your knives at our physical locations or use our mail-in sharpening program.
What is your return policy for kitchen tools?
Unused items in their original packaging can be returned within 30 days of purchase for a full refund. Please note that used knives or custom-sharpened blades are non-returnable.
How do I choose between Japanese and Western-style knives?
Japanese knives are typically thinner, harder, and hold a sharper edge for precision work, while Western knives are heavier and more durable for robust tasks. Our team can help you choose based on your specific cooking style.
Do you ship internationally?
We currently ship to most countries worldwide. Shipping rates and delivery times are calculated at checkout based on the destination and weight of the order.
Are your products covered by a warranty?
All new products are covered by the manufacturer's warranty against defects. Bernal Cutlery also stands behind the quality of our vintage and refurbished items with a limited satisfaction guarantee.